Facilitation Skills

  • Facilitation Skills

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  • SHOW CREDIT DETAILS


  • BEHAVIORAL COMPETENCIES

    • Balances stakeholders
    • Being resilient
    • Communicates effectively
    • Cultivates innovation
    • Customer focus
    • Demonstrates self-awareness
    • Drives engagement
    • Interpersonal savvy
    • Manages ambiguity and complexity
    • Manages conflict
    • Situational adaptability

  • SKILLS

    • Presentation skills
    • Requirements elicitation and  facilitation
    • Verbal communication

synopsis

This course focuses on teaching the facilitation skills necessary to elicit and analyze requirements on a project. Effective facilitation is a critical competency of the business analyst for working with stakeholders to produce, document, analyze, validate and achieve consensus on requirements. In this highly interactive course, you will learn how to effectively help stakeholders define their needs and form these into quantifiable requirements through facilitation. As a facilitator, you will learn to prepare for and conduct both face-to-face and virtual facilitation sessions. You will be practicing several facilitation techniques, applying several effective facilitation practices, and learning how to manage conflict and group dynamics in a session. Most importantly, you will have the opportunity to practice these skills in a safe environment. This course It represents materials and ideas that have been tested and refined over 20 years of active facilitation in all types of settings. This course is aligned with the latest version of A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide)™.


You can attend this course in one of the following formats: 

  1. instructor-led training in a live, virtual classroom,
  2. e-training (on-demand),
  3. instructor-led training in a live classroom, and
  4. blended (on-demand and live sessions).

you will learn how to

At the end of this course, you should be able to:

  • Define facilitation in the context of business analysis.
  • Identify opportunities for facilitation in business.
  • Discuss the role and responsibilities of a facilitator.
  • Design and plan a facilitation workshop. 
  • Select appropriate facilitation techniques for a given workshop.
  • Conduct a facilitation session using best practices.
  • Control the workshop's agenda, and ensure achieving the group's objectives.
  • Elicit project requirements while managing the group dynamics.
  • Apply and promote active listening skills and lead a group to a consensus. 
  • Recognize and address dysfunctional behavior during a workshop.
  • Manage conflict during a workshop.
  • 
  • This course uses digital materials.

audience

This course is ideal for: 

  • business analysts,
  • designers/systems analysts,
  • requirements professionals,
  • business product owners,
  • project/program managers,
  • team leaders,
  • testing/quality assurance managers,
  • process management professionals,
  • management consultants,
  • change management professionals,
  • IT specialists, or
  • anyone who is seeking career development in business analysis.

OUTLINE

  • MODULE 1: FACILITATION AND BUSINESS ANALYSIS

    At the end of this module,  you should be able to:

    1. Explain what facilitation is, and how it fits within the context of business analysis.
    2. Identify the distinction between process and content in facilitation
    3. Recognize the challenges facing the business analyst who is also the facilitator. 
    4. Discuss roles in facilitated sessions.
    5. Discuss the responsibilities of the facilitator.
    6. Identify opportunities for facilitation in business  analysis.

  • MODULE 2: FACILITATOR'S TOOLKIT

    At the end of this module, you should be able to:

    1. Prepare a workshop agenda.
    2. Define a parking lot or an issue bin.
    3. Discuss how to use a parking lot.
    4. Discuss actions at the end of the session to deal with items in the parking lot.
    5. Establish ground rules for the session.
    6. Establish your authority to facilitate the session. 

  • MODULE 3: PLANNING AND LEADING THE WORKSHOP

    At the end of this module,  you should be able to:

    1. Determine environmental considerations for the facilitated session.
    2. Identify session participants and their interests and expectations. 
    3. Determine and prepare for potential risks associated with the session.
    4. Apply various structured approaches to brainstorming such as root cause analysis, SWOT analysis, force field analysis, etc.
    5. Become more aware of your non-verbal communication.
    6. Use paraphrasing to achieve a shared understanding of requirements.
    7. Recognize and deal with the time challenges facing team members.
    8. Apply a structured approach to tasks' analysis.
    9. Use business analysis artifacts to help guide the process
    10. Ensure the participation of all, and handle the "dominator." 

  • MODULE 4: FACILITATION CONFLICT TECHNIQUES

    At the end of this module, you should be able to:

    1. Distinguish the difference between an argument and a debate.
    2. Determine if intervention is necessary.
    3. Handle and resolve a conflict between participants and with a participant.
    4. Apply a variety of voting techniques to achieve consensus.
    5. Apply prioritization techniques.

FACILITATION SKILLS FAQs

  • What background do I need for this course?

    No XXXX experience is required. 

  • Is the on-demand content the same as the 4-day instructor class?

    The content and concepts are very similar. We designed the on-demand class to be suitable for a digital, self-study format.

  • What will I receive in the self-study, interactive course?

    At the end of this course, you will receive: 

    • 32 hours of content,
    • a printable student guide, 
    • interactive video lessons with personalized navigation,
    • instructor email support,
    • a student discussion board where you can engage and chat with other students,
    • interactive games, 
    • Interactive learning assessments, and
    • practice exams.

  • How will I access my course materials if I choose on-demand method?

    When we receive the payment, you will receive an email from INDENTRA LTD. with all the links and information you need to get started.

  • How can I sign up for a review session or an Instructor-led version of this course?

    Once you enroll in the course, INDENTRA LTD will send you an email with the specific details and dates.

  • How to schedule my instructor-led training?

    At any time, you may call or email our customer service team for assistance in enrolling in the event date of your choice. Alternatively, you can choose to use the online scheduling feature.

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